Terms & Conditions

These terms govern every quotation we issue, every order we confirm and your use of the catalogue at www.servicepacklcd.com. They are written for trade customers only. By requesting a quotation or confirming an order you confirm that you act in the course of a business, not as a consumer.

1. The supplier

2. The website is a catalogue

www.servicepacklcd.com presents the parts we distribute: original service pack screens (LCD and OLED assemblies) and other spare parts for Samsung, Huawei, Xiaomi, Apple iPhone, Google, Sony, Motorola, Oppo, Realme and OnePlus devices. The site shows part numbers, model compatibility, colour and grade. It does not show commercial terms and it does not take orders. Availability shown in the catalogue is indicative and is confirmed only in a quotation.

The commercial path is always the same: you send us the part numbers and quantities you need, we reply with a written quotation, you accept it, and we confirm the order. Nothing on the website constitutes an offer capable of acceptance.

3. Quotations

• A quotation is an invitation to order. It is not binding on us until we have issued an order confirmation.
• Each quotation names the part numbers, grade, colour, quantity, delivery terms and the period for which it remains valid. After that period it lapses without notice.
• Obvious errors in a quotation (a mistyped part number, a quantity out of all proportion to the enquiry) may be corrected by us before confirmation.
• Quotations are addressed to the company that requested them and may not be passed to third parties.

4. Orders and confirmation

• A contract comes into existence when we send you a written order confirmation or a pro forma invoice covering the accepted quantities. We may accept an order in part; the confirmation states what has been accepted.
• Payment is made in the manner and within the time stated on the pro forma invoice. We may make dispatch conditional on receipt of payment.
• After confirmation, changes or cancellations are possible only with our written agreement.
• Title to the goods stays with Rixos Phones until the invoice for them has been paid in full. Until then you hold the goods on our behalf, keep them identifiable as ours and insured, and may resell them only in the ordinary course of your business.

5. Product descriptions and grades

"Service pack" denotes a factory-sealed original replacement module supplied through the manufacturer's service channel, in the manufacturer's own service packaging and under the manufacturer's part number, for example a Samsung GH82 series assembly. Where a listing carries one of the designations below, the part is of that grade and is not a factory-sealed service pack part:

Brand and model names (Samsung, Galaxy, Huawei, Xiaomi, Apple, iPhone, Google, Pixel, Motorola, Oppo, Realme, OnePlus) are trademarks of their respective owners and are used solely to identify the devices a part fits.

Compatibility. You are responsible for checking that the manufacturer part number in the listing matches the part you are replacing; the same model can exist in several regional and display variants. Our team will confirm compatibility on request. That confirmation is given in good faith on the basis of the part number and the model information you provide, and does not shift responsibility for the final check.

6. Delivery and passing of risk

• Goods are dispatched from our premises in Dubai Airport Free Zone by international express carrier (DHL, UPS or FedEx) as stated in the quotation.
• Unless the quotation names a different Incoterms rule, risk passes to you when the consignment is handed to the carrier. The carrier's tracking number is sent to you on dispatch.
• Orders are typically dispatched after confirmation and fulfilment of the conditions stated on the pro forma invoice. Any date we give is an estimate; time of delivery is not of the essence.
• You are the importer of record. Customs duties, import VAT, brokerage and any other charges at destination are for your account, and you are responsible for any import licence your country may require.
• We may deliver in instalments, each of which is invoiced separately.
• Examine every consignment on receipt. Visible transit damage must be noted on the carrier's delivery record and reported to us with photographs promptly after delivery.

7. Warranty on original parts

We warrant that, at the time of dispatch:

• goods described as service pack parts are factory-sealed original parts from the manufacturer's service channel, in the manufacturer's service packaging;
• every part conforms to the description, part number, colour and grade stated in the order confirmation; and
• every consignment has passed our outgoing check of part numbers, colours and quantities against the order confirmation under our ISO 9001 quality system.

The warranty does not cover damage caused after risk has passed, in particular damage from installation, electrostatic discharge, bending or pressure on the panel, removal of protective films or tamper seals, liquid contact, use of incorrect adhesives or tools, software or firmware incompatibility, or modification of the part. Any warranty the manufacturer may offer on its parts is separate from, and not enlarged by, these terms.

8. Dead-on-arrival returns

A part that does not function when first fitted correctly by a competent technician is treated as dead on arrival (DOA) if it is reported to us within the DOA period stated in your quotation and order confirmation. The procedure is:

1. Email sales7@servicepacklcd.com with the order reference, part number, quantity, a description of the fault and, where possible, photographs or a short video showing the fault on the device.
2. We issue an RMA number. Do not ship anything back without it; unannounced returns are refused at the door.
3. Return the part in its original packaging with all films, seals and accessories, marking the RMA number on the outside of the carton.
4. We test the part. If the fault is confirmed and falls within the warranty, we replace the part or issue a credit note at our option. If no fault is found, or the fault is excluded under section 7, the part is returned to you at your cost.

Correctly supplied goods are not taken back because they are no longer needed or the wrong model was ordered, unless we agree otherwise in writing.

9. Liability

• Our total liability under or in connection with an order, whether in contract, tort or otherwise, is limited to the invoice value of the consignment concerned.
• We are not liable for loss of profit, loss of business, loss of data, costs of labour for fitting or refitting, damage to the device a part is installed in, or claims your own customers bring against you.
• Nothing in these terms excludes or limits liability that cannot be excluded under UAE law, including liability for fraud, gross negligence, or death or personal injury.

10. Your obligations

• You give us accurate company, contact and delivery details and inform us of any change.
• You comply with the export control and sanctions laws of the UAE and of the destination country, and you do not ship the goods on to any person or territory where that would be unlawful.
• You are responsible for any labelling, conformity or recycling obligations that apply to spare parts in your market.

11. Website content

The catalogue data, texts and images on www.servicepacklcd.com belong to Rixos Phones or its licensors. You may use the site to identify parts and to contact us. Automated extraction of the catalogue, framing of pages or reuse of the content on other websites is not permitted without our written consent. Trade accounts are personal to the registered company; you are responsible for keeping the password confidential.

12. Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, including carrier disruption, customs holds, manufacturer supply interruptions, government measures, epidemics or natural events. We will inform you of such an event and of its expected effect on the order; if it lasts beyond a reasonable period either party may cancel the affected part of the order without liability.

13. Governing law, jurisdiction and language

• These terms and every contract concluded under them are governed by the federal laws of the United Arab Emirates as applied in the Emirate of Dubai.
• The parties will first attempt to settle any dispute amicably through their management. Failing that, the courts of Dubai have exclusive jurisdiction.
• The website is published in several languages. Only the English text of these terms is authoritative; translations are provided for convenience.
• If a provision of these terms is held invalid, the remaining provisions continue to apply.

14. Changes

We may revise these terms for future orders. The version in force when we confirm an order applies to that order.

Last updated: 1 October 2026.