Working with Rixos Mobile Phones
Rixos Mobile Phones is an ISO 9001 certified wholesaler of original service pack displays and spare parts for Samsung, Huawei, Xiaomi, Apple, Google, Motorola, Oppo, Realme and OnePlus devices, based in Dubai Airport Free Zone and supplying repair shops and distributors worldwide since 1995. The catalogue on this site shows what we carry; commercial terms are agreed with our sales team. The questions below are the ones trade customers ask most often.
How do I request a quote?
Email the part codes and quantities to sales7@servicepacklcd.com, or call +971 55 781 2998. Codes can be copied straight from the product pages, for example GH82-33396C/33386C for the Galaxy S24 Ultra in Titanium Yellow. State the tier if you need something other than the service pack (Assembled, Renewed, OLED) and tell us the destination country so that shipping can be quoted at the same time. Quotations are non-binding until you receive an order confirmation.
Do I need a trade account, and who qualifies?
We supply businesses only: repair workshops, service centres, refurbishers, distributors and retailers with a repair desk. To open a trade account send your company name, registration details, address and the name of the person who will place orders. Our sales team replies with the account form and the documents required for your country. No account is needed to receive a first quotation.
Is there a minimum order quantity?
Minimums depend on the brand, the part and whether the item is a sealed service pack or a China-market original (CHN ORG) part, and they change with stock. We do not publish a single figure; ask our sales team for the current minimum on the lines you want and it will be confirmed in the quotation.
How long is the lead time?
Stocked items are dispatched promptly after order confirmation; items that have to be sourced for you are quoted with an estimated availability date. Each quotation states which of the two applies to every line, so there are no surprises after confirmation.
Which payment methods do you accept?
Payment methods and terms are agreed per account and stated on the quotation and the order confirmation. Ask our sales team which options are available for your country and account type before placing a first order. We do not publish bank details on the website.
How do you ship, and who handles customs?
Orders ship worldwide from Dubai by DHL, UPS or FedEx, and tracking is sent to you on dispatch. Goods are exported from the free zone with a commercial invoice and packing list. The quotation states the delivery terms that apply and who bears duties, taxes and clearance charges in the destination country. If your country requires a specific document or declaration, tell us at the quotation stage.
What does "original service pack" mean on your listings?
It means the manufacturer's own factory-sealed replacement module from the manufacturer's service channel, with the code on the box matching the code on the part. Listings with a suffix such as (ASMBLD), (RNW), (OLED) or (CHN ORG) are different tiers and are described on our quality tiers page. Every shipment passes our ISO 9001 quality control before it leaves.
What warranty applies to screens, and how do I return a DOA part?
Original parts are warranted against manufacturing defects. A screen that does not work on first fitting (dead on arrival) must be reported promptly after delivery, within the period stated in our Terms & Conditions, with the code, the invoice number, a short description of the fault and, where possible, a photo or video. Exclusions and the return procedure are set out in our Terms & Conditions; contact sales before sending anything back.
How is compatibility confirmed?
By the manufacturer number, not the phone name. Match the code on your original part or flex label with the code on the listing; where the listing carries two numbers separated by a slash, either one is a match. If you only have the device model (SM-A156, MAR-LX1A, M2002J9G) and the colour, send them and our team will identify the code, including regional variants such as the Galaxy A10 Eu Code and Non Eu Code listings and connector variants such as the Galaxy A01 small and big connector.
What is the best way to send a parts list?
A spreadsheet or plain table with one line per part: manufacturer code, device model, colour, tier (service pack, Assembled, Renewed, OLED), quantity, and any note such as "with frame" or "no frame". Attach it to your email to sales7@servicepacklcd.com. Lists in that format are quoted line by line, and lines we cannot supply are marked rather than silently dropped.
Do you stock tiers other than the service pack?
Yes. For many Samsung models we list the same code as a sealed service pack, as an Assembled unit and as a Renewed unit, and for popular models an aftermarket OLED; for iPhone we list SERVICE, soft OLED, hard OLED and TFT/Incell panels. Availability per tier varies by model, so tell us which tiers you can accept and we will quote what is in stock.
Where are you located and how can I reach you?
Rixos Mobile Phones, P.O. Box 98235, K-24, Dubai Airport Free Zone (DAFZA), Dubai, United Arab Emirates. Email sales7@servicepacklcd.com or call +971 55 781 2998.